lb18 Privacy Policy — Your Information, Our Responsibility
This policy describes in detail how your personal information is collected, processed, and kept safe on the lb18 platform.
lb18 is a safe and reliable online casino and betting platform for sports fans in Bangladesh. We believe that protecting the privacy of your personal information is one of our highest responsibilities. This privacy policy clearly explains what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information.
Table of Contents
What Information We Collect
We collect various types of information for registration and to provide services on the lb18 platform. We receive this information directly from you, automatically, or through third parties.
Personally Identifiable Information
We collect the following information at the time of account registration:
- Full name (in Bengali and English)
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password
- Occupation and source of income (where applicable)
Financial and Payment Information
Information collected during deposit and withdrawal processes:
- bKash / Nagad / Rocket / Upay number
- Bank account information (for bank transfers)
- Transaction history
- Deposit and withdrawal amounts
Note: We never store full bank card numbers or PINs.
Identity Verification Information
Documents required for security and compliance:
- National Identity Card (NID) number
- Passport or birth registration certificate
- Proof of current address
- Scanned copy of photo ID
Automatically Collected Information
Information collected automatically while you use our platform:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Gaming activity logs
- Cookie and local storage data
Purpose of Information Collection
lb18 collects and uses your information only for specific and legitimate purposes. We never collect unnecessary information, and collected information is not used beyond its stated purpose.
2.1 Account Management and Service Delivery
Information is used to create, verify, and manage your registered account. This includes login access, password recovery, account balance management, and storing gaming history.
2.2 Payment Processing
Financial information is used to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum deposit is ৳300 and the minimum withdrawal is ৳800.
2.3 Identity Verification and Fraud Prevention
Identity verification information is used to comply with Anti-Money Laundering (AML) regulations, ensure account security, and detect and prevent fraudulent activity.
2.4 Customer Service Improvement
Our 24/7 live chat support team uses your account information to resolve your issues quickly. This helps us provide you with better and more personalized service.
2.5 Responsible Gaming Monitoring
Information is used to monitor your gaming activity to identify early signs of problematic behavior and provide timely support when needed.
2.6 Promotional Communications
If you give your consent, you may be notified by email or SMS about bonus offers, tournaments, and special promotions. You have the right to opt out of this service at any time.
Information Storage and Protection
lb18 gives the highest priority to the security of your personal information. We apply industry-standard technical and organizational measures that protect your information from unauthorized access, modification, disclosure, or destruction.
SSL/TLS Encryption
All data transmissions are secured with 256-bit SSL encryption, keeping your information completely safe during transfer.
Encrypted Storage
Sensitive information such as passwords and payment details is stored in encrypted form. Even our staff cannot view passwords directly.
Two-Factor Authentication
Two-factor authentication (2FA) is available to protect your account, which prevents unauthorized login.
Sharing Information with Third Parties
lb18 never sells your personal information or provides it to third parties for marketing purposes. However, necessary information may be shared in the following limited circumstances:
4.1 Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners. These partners have their own privacy policies and are governed by their respective regulations.
4.2 Game Providers
Our game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi process limited gaming data to ensure fair gaming. This information is used solely for game operation.
4.3 Legal Obligations
lb18 may be legally required to provide necessary information in response to court orders, regulatory authority directives, or lawful requests from law enforcement agencies.
4.4 Fraud Prevention
Limited information may be shared with security agencies or financial institutions to assist in investigating fraud, money laundering, or other illegal activity.
Cookies and Tracking Technologies
Our website uses various types of cookies and similar technologies to improve your experience and ensure the functionality of the platform.
5.1 Essential Cookies
These cookies are essential for the core functionality of the website. This includes maintaining login sessions, security tokens, and ensuring transaction integrity. Without these cookies, the website will not function properly.
5.2 Functionality Cookies
These cookies are used to remember your preferences such as language settings, game history, and personalized settings. They make your experience smoother and more personalized.
5.3 Analytics Cookies
These cookies help us understand which parts of our platform are used most and improve the overall quality of service. The information collected is completely anonymous.
5.4 Cookie Controls
You can disable most cookies from your browser settings. However, please note that disabling essential cookies may cause some services to not function properly.
Security of Payment Information
We understand that financial information is the most sensitive. lb18 applies additional layers of security to protect your payment information.
6.1 Payment Processing Policy
- The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800.
- Withdrawals are generally processed within 5-30 minutes.
- Full card numbers or PINs are never stored on our servers.
- Mobile banking numbers are stored in masked form.
- Every transaction is processed through encrypted channels.
- Suspicious transactions are automatically monitored.
Supported Payment Methods
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer
Protection of Minors
lb18 is for persons aged 21 and above only. We do not collect, store, or process information from minors under any circumstances.
- Age verification is mandatory at the time of registration.
- Age is confirmed through a national identity card or passport.
- If a user is suspected of being a minor, the account is suspended immediately.
- Any information found to belong to a minor is deleted immediately.
- Parents and guardians are encouraged to monitor their children's internet use.
21+
For persons aged 21 and above only. Access by minors is strictly prohibited.
Your Rights
You have specific rights over your personal information. lb18 respects these rights and provides you with the necessary support to exercise them.
Right to Access Information
You have the right to request to see what information we are storing about you.
Right to Correct Information
You have the right to request correction of any inaccurate or incomplete personal information.
Right to Delete Information
You have the right to request deletion of your information in certain circumstances.
Right to Object to Processing
You have the right to object to the processing of your information for marketing purposes.
Right to Data Portability
You have the right to request your information in a structured, readable format.
Right to Restrict Processing
You have the right to request restriction of the processing of your information in certain circumstances.
Data Retention
lb18 stores your information only for as long as necessary. The retention period depends on the type of information and legal requirements.
Account Information
For as long as your account remains active. After account closure, it is retained for a specified period as required by law.
Financial Transaction Information
Transaction records may be retained for an extended period in accordance with financial regulations. This is necessary for audits, dispute resolution, and legal compliance.
Gaming activity logs
Gaming logs are retained for a limited period. They are primarily used for verifying game outcomes, resolving disputes, and monitoring responsible gaming.
Communication Records
Records of customer service communications via live chat and email are retained for a limited period for quality assurance and training purposes.
Policy Changes
lb18 reserves the right to update this privacy policy from time to time. In the event of changes, you will be notified in the following ways:
- The "Last Updated" date at the top of this page will change.
- A notification will be sent by email for significant changes.
- Continued use of the platform after changes will be considered acceptance of the new policy.
- If you do not agree to any changes, please contact us via live chat to close your account.
The most recent version of this privacy policy will always be available on this page. We recommend that you review this policy regularly.
Questions or Complaints about Privacy?
Contact us for any questions, concerns, or complaints about this privacy policy. Our team is always ready to assist you.
Get immediate assistance through our 24/7 live chat support, or send us a message by email:
Our privacy team generally responds to written requests within 30 days. For urgent matters, please use live chat.
Learn more: Responsible Gaming | Terms & Conditions